This month of November we are celebrating our 2 year anniversary and much of our success has been due to our amazing and empowered team members. We believe in empowering our team to be agile, independent thinkers that can make quick decisions and respond thoughtfully and quickly to any guest request.
The most delightful “wow” moments happen in an instant, and if employees are not empowered and need to seek approval, the opportunity to surprise and delight could be lost forever. Since our team members know that they have 100% company support, they are encouraged to use their own individual natural ability to resolve a guest issue and anticipate every need, which creates an authentic, stress free environment that our guests remember forever.
We select the best talent. We trust our employees. The results of empowerment are astounding. Read below some TripAdvisor reviews of how we “wow” our guests every day!
Thomas, Butler Services Manager
“Our Butler Thomas was a true gentleman. Any butler can prepare food and drinks, take care of laundry and tidy up after a group of ten on a daily basis. Thomas did it with joy in his heart .. We would trust our children in his care and that is quite rare for us. He has a long outstanding career in the travel industry being a butler and a general amazing person. We were sad to say goodbye and will miss him as a person in our lives.”
Nuwan, VIP Butler
“The highlight of the trip was our butler, Nuwan. I can’t express the level of care he gave to our family. We truly didn’t need to ask for a thing. He anticipated what we needed…..sometimes before we even knew we needed it! He truly felt like part of our family by the time we left. He even arranged a campfire on the beach (firepit) and got the kids items for s’mores for our last night.”
Chrissy, Resort Manager
“We had the trip of a lifetime to Turks and Caicos staying at the Beach Enclave North Shore for seven days. We had five couples and it was well above and beyond the expectations of each one of us! Being my 60th birthday celebration I coordinated closely with a concierge Chrissy Coalbrooke, and she proved most exceptional. I tortured the poor girl over a series of weeks and when you get an email asking if you prefer smooth or crunchy peanut butter… Well you know they’re on the ball !!!!”
Ann , VIP Butler
“When looking back on our trip I could not imagine it without our butler Ann. She was AMAZING and thought of everything. From the minute she greeted us with drinks and cold towels to the last minute before we left she not only attended to our every need but she anticipated what we wanted …. She worked from the minute she walked in to the villa in the morning to the second she left at night to make sure that we had everything we needed and she certainly did that.”
Marie, Housekeeping Manager
“Marie is so good at anticipating your needs you would think she’s a mind reader. But more than that, she is just lovely with the attention and care she gave each one of us staying in the villa.”