Answers to our guests' most frequent questions

Prior to Your Arrival

Can I arrange to be picked up at the airport?

Transfers to your villa upon arrival are included in the villa rate. All we need is your flight information and we will have a Beach Enclave representative escort you to your transfer. 

Can I rent a car in the Turks & Caicos Islands?

Our concierge can arrange to have a rental car meet you at your villa on arrival. Feel free to contact us at experiences@beachenclave.com for more details or to confirm.

Can I arrange to have my villa stocked with groceries before we arrive?

Yes, we can pre-stock your villa with food and beverage items for an additional charge. Please contact experiences@beachenclave.com who can assist with your request. Please keep in mind that the majority of food and beverage items are imported to the islands, we therefore require up to four weeks notice for specialty items.

What is the currency in the Turks and Caicos Islands?

The United States Dollar (US$) is the official currency of the Turks and Caicos Islands.

How do I pre-book SCUBA diving and fishing?

All excursions can be pre-booked directly through our concierge desk on property.

Is there complimentary WiFi throughout the property?

Yes, there is high speed internet access in every villa.

Is there cell phone coverage at the property?

Cell phone service is available utilizing a local telecommunications company in TCI. Please be aware that usage rates will be much higher than your domestic rates.

Can food and beverage gifts be pre-ordered for special occasions?

The property can arrange for special requests. Please contact our concierge desk for assistance. We will strive to deliver on any request, but keep in mind all food and beverage items are imported, therefore ample notice is required.

What will happen in the event of a hurricane prior to my arrival?

In the event that guests are unable to arrive as scheduled due to flight cancellations or property closure, the guests may elect to arrive within 30 days after the storm has passed for the same number of nights without an increase in the nightly rate. Read the full hurricane policy here

During Your Stay

What is there to do in the Turks and Caicos Islands?

There are a large number of things to do in the Turks and Caicos Island. Please click here for more details.

Can I arrange to have my wedding or renewal of vows ceremony at Beach Enclave?

Beach Enclave is happy to assist with arranging a wedding or renewal of vows ceremony for intimate parties. Please contact experiences@beachenclave.com for more details.

Do you offer executive meetings and corporate retreats?

Small corporate meetings and corporate retreats can be arranged certain times of the year, please contact sales@beachenclave.com for more details.

How is tipping handled at the resort?

A 10% service charge fee is added to the rate, a portion of which is distributed to the employees. Additional tipping is at you discretion.

What service charge and taxes are added to my bill?

The villa rate is subject to a 12% government tax and a 10% service charge.

Is the tap water safe for drinking at the resort?

The water is safe for drinking, however it may taste differently to you. Bottled water is also be available. With prior notice, we can also stock your villa with any special food and beverage request for an additional charge. We would require ample notice in order to ensure delivery upon your arrival.

Besides the concierge, what staff is included at the villa?

Each home comes with it's own personal butler/housekeeper. This dedicated butler will not only clean the home daily but will serve drinks by the pool and the beach as well as ensure that your party is well looked after. In addition, Beach Enclave employs a Resort Manager, Private Chefs, a Maintenance Supervisor, Recreation Attendant and a Turndown Attendant as well as Security.

What will happen in the event of a hurricane during my stay?

If guests feel the need to leave, Beach Enclave will issue a hotel credit valid for travel July 15 through December 18, 2017 for the number of nights interrupted. Read the full hurricane policy .

After Your Stay

Can we rent the same villa next year?

Although we will try our best to book your preferred villa, we unfortunately cannot guarantee this due to potential owner visits and maintenance requirements. 

Are there any villas available for sale?

Beach Enclave currently has three enclaves in development. North Shore, Long Bay and Grace Bay. Details on pricing for the villas can be found here.