Answers To Our Guests' Most Frequent Questions

COVID-19 Travel Entry Requirements

Beach Enclave is dedicated to ensuring the health, safety and wellbeing of our residents, guests and team members.

Please note, all travelers to Turks and Caicos must be fully vaccinated. Accepted vaccines include AstraZeneca, Johnson & Johnson, Moderna, Pfizer, Sinopharm and Sinovac. In addition, all incoming visitors will still be required to present a negative PCR test taken no more than three days prior to arrival.

All travelers must also have proof of travel insurance that covers COVID-19 in-country medical treatment, the cost of quarantine and repatriation/medivac insurance.
A health questionnaire must also be completed and uploaded electronically to the TCI Assured website. We kindly ask guests to bring two printed copies of each document with them upon arrival.

Our Concierge will contact you two weeks prior to your arrival and will personally guide you and your party through the entry requirements process. In the meantime, more information is available at https://travelauthorisation.turksandcaicostourism.com.

COVID-19 FAQs

1. What employee criteria and certifications are required for safety and cleanliness?

We are proud that 100% of our team members are fully vaccinated.

We also perform daily temperature checks of each team member prior to starting his or her shift.

In addition, all employees are trained on COVID-19 sanitation standards by Ecolab and complete extensive housekeeping training.

2. What are Beach Enclave’s housekeeping standard operating procedures?

All bed linens and towels are washed daily with a disinfecting laundry detergent. Bed scarves, bedspreads and decorative bed pillows will be removed. Unused robes and slippers will be replaced and washed after each guest stay. Hand sanitizer, face masks and latex gloves are also provided for all guests.

Additionally, we focus on disinfecting all hard surfaces, e.g. floors, desks, countertops and tables, as well as high-touch areas such as door handles, light switches, in-room tablets, safes, coffee machines and TV remotes. Disinfectant control logs will be kept in each villa and signed after disinfecting has been completed.

All watersports equipment will be disinfected after every use. Mops and housekeeping equipment are disinfected prior to and after every use with phenolic anti-bacterial disinfectant.

Antibacterial soap is provided in all bathrooms. Antibacterial gel is provided in the main living area sanitation station at the villa entrance with disinfectant wipes, gloves and masks.

All  gym  equipment  is  cleaned  with  a  disinfecting  solution  containing at  least  70%  alcohol, paying extra attention to high-touch areas, such as weight equipment, treadmill interfaces and handrails, yoga mats and exercise balls.

Taxis are also disinfected after each trip.

3. Does Beach Enclave utilize green products for sanitation and disinfecting the villa prior to our arrival? What are the products being utilized?

We have partnered with Ecosure and Ecolab and use their cleaning and disinfecting products. These products include their bathroom disinfectant cleaner, neutral disinfectant cleaner, sanitizing wipes and peroxide cleaner. These products are EPA-certified and eco-friendly.

Prior To Your Arrival

Can I arrange to be picked up at the airport?

Transfers to your villa upon arrival are included in the villa rate. Our concierge will contact you for your flight information and to arrange a Beach Enclave representative to escort you for your transfer.

Can I rent a car in the Turks & Caicos Islands?

Our concierge can arrange to have a rental car meet you at your villa on arrival. Please contact us at experiences@beachenclave.com for more details or to confirm.

Can I arrange to have my villa stocked with groceries before we arrive?

Yes, our team can pre-stock your villa with food and beverage items for an additional charge. Please contact experiences@beachenclave.com a minimum of four weeks prior to your arrival.

What is the currency in the Turks and Caicos Islands?

The United States Dollar (US$) is the official currency of the Turks and Caicos Islands.

How do I pre-book SCUBA diving and fishing?

All excursions can be pre-booked directly through our concierge at experiences@beachenclave.com.

Is there complimentary WiFi throughout the property?

Yes, WiFi and high-speed internet access is available in every villa.

Is there cell phone coverage at the property?

Cell phone service is available utilizing a local telecommunications company in TCI. Please be aware that usage rates may be higher than your domestic rates.

What will happen in the event of a hurricane prior to my arrival?

In the event that guests are unable to arrive as scheduled due to flight cancellations or property closure, guests may elect to arrive within 30 days after the storm has passed for the same number of nights without an increase in the nightly rate. Please read our full hurricane policy here.

During Your Stay

Can I arrange to have my wedding or renewal of vows ceremony at Beach Enclave?

Beach Enclave is happy to assist with arranging a wedding or renewal of vows. Please contact experiences@beachenclave.com for more details.

Do you offer executive meetings and corporate retreats?

Small corporate meetings and retreats can be arranged throughout the year. Please contact sales@beachenclave.com for more details.

How is tipping handled at the resort?

A 10% service charge fee is added to the rate, a portion of which is distributed to the employees. Additional tipping is at guests’ discretion.

What service charge and taxes are added to my bill?

The villa rate is subject to a 12% government tax and a 10% service charge.

Is the tap water safe for drinking?

While tap water is safe for drinking, bottled water is also available.

Besides the concierge, what staff is included at the villa?

Each home comes with its own personal butler and housekeeper.

Do you have on-site dining?

Now you can enjoy an exotic culinary experience right at your Beach Enclave villa. Let these local top Chefs prepare the flavors of the island for you and your guests and serve them on your private beach or villa patio. Enhance your meal with the sounds of a local DJ. Consider this the ultimate Turks and Caicos dining adventure.

READ MORE

After Your Stay

Can we rent the same villa next year?

We are happy to look into the availability of specific villas for future visits and recommend that guests contact us as early as possible.

Are there any villas available for sale?

For information on homeownership opportunities, please visit the Own section of our website here.

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